Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler, Paperback

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The New York Times bestselling guide to leading positive change in any organization--updated with new insights, research, and case studies Learning how to influence others may be the most important leadership skill you'll ever develop. And yet most leaders don't recognize this fact--that leadership, at the end of the day, is the capacity to influence behavior to drive results.

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