Video: Keynote Virtual Speaker Chris Voss: Negotiate

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In this video, FBI hostage negotiator, Chris Voss, discusses using negotiating skills in everyday life situations. In his book, Never Split the Difference, Voss teaches people how to negotiate as if their lives depended on it. Two things that Chris relies on when negotiating are understanding what a person is really after and at what point in time he has encountered them. Chris Voss is CEO of the Black Swan Group and author of the national best-seller Never Split The Difference: Negotiating As If Your Life Depended On It, which was named one of the seven best books on negotiation. In 2008, he founded The Black Swan Group, which specializes in solving business communication problems using hostage negotiation solutions. Chris has used his many years of experience in international crisis and high stakes negotiations as an FBI agent to develop a unique program and team that applies these globally proven techniques to the business world. Chris helps companies secure and close better deals, save money, and solve internal communication problems between senior management and employees.